Covid-19 Extended Support

Dear Valued HSBC Customer,

We empathise with individuals and businesses who are going through economic hardship due to the Covid-19 pandemic. HSBC has supported our customers through many ups and downs, and our commitment remains unchanged. HSBC Malaysia fully supports Bank Negara Malaysia’s (BNM) recent announcement to extend support in the face of rising economic challenges caused by COVID-19. HSBC Bank Malaysia and HSBC Amanah Malaysia will continue to extend financial assistance for individuals, microenterprises and SMEs in Malaysia affected by the pandemic.

For more information on the assistance options available and details on how to choose, you may refer to our FAQs as follows:

  • For Individual or Fusion Retail Business Banking customers, please click here.
  • For SME Commercial Banking customers, please click here.

Do note that there would be no impact to your CCRIS record for any of the options which you may choose to select.

While we consider that it is in the best interest of customers to resume servicing your financial obligations in line with our FAQs, we do also understand that some of you may not be in a position to get back on track with your financial obligations so soon. Should you need additional support, please refer to below:

  • If you are an Individual or Fusion Retail Business Banking customer, please click here.
  • If you are an SME Commercial Banking customer,  please contact your dedicated relationship manager.

If you expect to be able to service your obligations in line with our FAQs/ individual communications, you don’t need to do anything at this stage.

Thank you for choosing HSBC as your banking partner. We look forward to continuing to work together as Malaysia’s economy recovers.

Thank you and stay safe!

Yours sincerely,
Stuart Milne,
Chief Executive Officer, Malaysia

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