Important Notices

English version

Changes to the Generic Terms and Conditions for HSBC Bank Malaysia Berhad (HSBC) and HSBC Amanah Malaysia Berhad (HSBC Amanah)

To serve you better as an international bank with access to global markets, we have recently simplified the terms in our Generic Terms and Conditions which governs your HSBC/HSBC Amanah accounts and related services. The revised and latest Generic Terms and Conditions will now comprise the following documents under the same documentation framework:

1. the Master Services Agreement, which sets out the essential legal terms governing our overall banking relationship with you and our other corporate customers; together with the Confidentiality and Regulatory Annex, which sets out parties’ obligations in relation to confidential information, customer information and tax compliance;
2. the Malaysia Country Conditions, which sets out specific terms necessary from a local legal, regulatory and operational perspective;
3. the Malaysia Account Disclosures; which sets out some additional matters that apply to your account and related services;
4. the HSBCnet Annex, E-Channel Services Schedule, and Security Measures, which set out the specific terms that apply to the access and use of our digital banking platform - HSBCnet, and the relevant security protocol and measures for HSBCnet (these only apply if you have an e-channels profile with the bank), together (the “New Terms”). The New Terms can be found at https://www.business.hsbc.com.my/en-gb/regulations/banking-terms-and-conditions. The Bahasa Malaysia version of the New Terms is also available at the same website.

What are the key changes?

The New Terms do not materially change the terms governing our relationship with you.

The Master Service Agreement (MSA) that governs our overall banking relationship has been further streamlined and the revision is to ensure a consistent documentation experience for our corporate customers across jurisdictions.

Some important points to highlight:

• The latest MSA has been simplified from a drafting perspective (e.g. removing archaic legal terminologies/jargons, reducing complex or lengthy sentences, providing new definitions), so the terms are presented in shorter and clearer language.
• Due to the simplification of terms, the numbering or cross-referencing of the provisions/ clauses have been updated.
• A new clause 19 in the MSA on the use and acceptance of electronic signatures has been introduced to suit the current market practice.
• In case of a Force Majeure Event (see the latest MSA for full definition), you may now suspend the performance of the relevant obligations as a customer under clause 10.5 of the latest MSA.
• To better reflect our commitment on fairness, indemnification by the customer under clause 10.7 of the latest MSA is limited to direct losses, and the indemnification will not be applicable if such direct losses are caused by the negligence or willful misconduct of the Bank.

Kindly read the New Terms for a better understanding of the important points above. The existing Generic Terms and Conditions will still be available on our website (which can be found here at https://www.business.hsbc.com.my/en-gb/regulations/banking-terms-and-conditions) for your reference until 31 December 2025.

The New Terms shall become effective:

• For new customers of HSBC/HSBC Amanah – 15 November 2025
• For existing customers of HSBC/HSBC Amanah (as of 15 November 2025) – 1 January 2026 (your continued use of the accounts and/or services with HSBC/HSBC Amanah after the Effective Date indicated above shall constitute your acceptance of the New Terms).

What else do you need to know?

• You are advised to go through the New Terms to understand fully the impact of the revised terms and seek independent legal advice as appropriate.
• If you need more information on the revised terms, please do not hesitate to contact your Relationship Manager.

Bahasa Malaysia version

Perubahan kepada Terma dan Syarat Am bagi HSBC Bank Malaysia Berhad (HSBC) dan HSBC Amanah Malaysia Berhad (HSBC Amanah)

Bagi tujuan memberi perkhidmatan yang lebih baik kepada anda sebagai sebuah bank antarabangsa dengan capaian ke pasaran global, kami baru-baru ini telah memudahkan terma dalam Terma dan Syarat Am kami yang mentadbir akaun HSBC/HSBC Amanah dan perkhidmatan HSBC/HSBC Amanah anda. Terma dan Syarat Am yang telah disemak semula dan terkini akan merangkumi dokumen-dokumen berikut di bawah rangka kerja dokumentasi yang sama:

1. Perjanjian Perkhidmatan Utama (Master Services Agreement), yang menetapkan terma undang-undang utama yang mengawal hubungan perbankan keseluruhan antara anda dan pelanggan korporat kami yang lain; berserta dengan Lampiran Kerahsiaan dan Kawal Selia (Confidentiality and Regulatory Annex), yang menetapkan obligasi pihak-pihak berhubung maklumat sulit, maklumat pelanggan dan pematuhan cukai;
2. Syarat-syarat Negara Malaysia (Malaysia Country Conditions), yang menetapkan terma khusus yang diperlukan dari perspektif perundangan, kawal selia dan operasi tempatan;
3. Keterangan Akaun Malaysia (Malaysia Account Disclosures), yang menetapkan perkara tambahan yang terpakai bagi akaun dan perkhidmatan berkaitan anda;
4. Lampiran HSBCnet (HSBCnet Annex), Jadual E-Saluran Perkhidmatan (E-Channel Services Schedule), dan Langkah-Langkah Keselamatan (Security Measures), yang menetapkan terma khusus bagi capaian dan penggunaan platform perbankan digital kami – HSBCnet, serta protokol dan langkah keselamatan yang berkaitan untuk HSBCnet (ini hanya terpakai jika anda mempunyai profil e-saluran dengan bank), secara kolektif, (“Terma Baru”). Terma Baru ini boleh didapati di https://www.business.hsbc.com.my/en-gb/regulations/banking-terms-and-conditions.

Apakah perubahan utama?

Terma Baru ini tidak mengubah secara material terma yang mentadbir hubungan kami dengan anda.

Perjanjian Perkhidmatan Utama (MSA) yang mengawal keseluruhan hubangan perbankan kami telah dipermudah dan distrukturkan semula untuk memastikan pengalaman dokumentasi yang konsisten untuk pelanggan korporat kami merentasi seluruh bidang kuasa.

Beberapa perkara penting untuk diberi perhatian:

• MSA terkini telah dipermudah dari segi penyediaan (contohnya dengan menghapuskan istilah undang-undang lama, memendekkan ayat yang panjang dan kompleks, serta menambah definisi baru), supaya terma-terma disampaikan dengan bahasa yang lebih ringkas dan jelas.
• Disebabkan oleh pemudahan terma-terma ini, penomboran atau rujukan silang peruntukan/klausa telah dikemas kini.
• Klausa 19 mengenai penggunaan dan penerimaan tandatangan elektronik telah diperkenalkan dalam MSA untuk menyesuaikan dengan amalan pasaran semasa.
• Sekiranya berlaku Peristiwa Force Majeure (sila rujuk kepada MSA terkini untuk definisi penuh), anda kini boleh menggantung pelaksanaan obligasi yang berkaitan sebagai pelanggan di bawah Klausa 10.5 MSA terkini.
• Bagi menunjukkan komitmen kami terhadap keadilan dengan lebih jelas, pampasan oleh pelanggan di bawah Klausa 10.7 MSA terkini adalah terhad kepada kerugian langsung, dan tidak akan terpakai jika kerugian langsung tersebut disebabkan oleh kecuaian atau salah laku disengajakan oleh bank.

Sila baca Terma Baru ini untuk pemahaman yang lebih baik mengenai perkara-perkara penting di atas. Terma dan Syarat Am sebelum ini (“Terma GTC Sedia Ada”) masih akan tersedia di laman web kami https://www.business.hsbc.com.my/en-gb/regulations/banking-terms-and-conditions untuk rujukan anda sehingga 31 Desember 2025.

Terma Baru ini akan mula berkuat kuasa:

• Untuk pelanggan baru HSBC/HSBC Amanah – 15 November 2025
• Untuk pelanggan sedia ada HSBC/HSBC Amanah (setakat 15 November 2025) – 1 Januari 2026. (Penggunaan akaun dan/atau perkhidmatan anda yang berterusan dengan HSBC/HSBC Amanah selepas tarikh kuat kuasa yang dinyatakan di atas akan dianggap sebagai penerimaan anda terhadap Terma Baru.)

Apa lagi yang perlu anda ketahui?

• Anda dinasihatkan untuk membaca kandungan Terma Baru ini untuk memahami sepenuhnya kesan terma yang telah disemak semula dan mendapatkan nasihat undang-undang bebas yang sesuai.
• Jika anda memerlukan maklumat lanjut tentang terma yang telah disemak semula, sila hubungi Pengurus Perhubungan (Relationship Manager) anda.

Dear Customer,

Please be informed that HSBC Malaysia will be discontinuing the Foreign Currency Cheque Collection service for all corporate customers with effect from 15 December 2025.

If you are still receiving foreign currency cheques (i.e., cheques drawn on banks outside Malaysia) as a means of payment, we encourage you to contact the cheque issuer to arrange alternative payment methods, such as telegraphic transfers.

If you have received any foreign currency cheques, please ensure that they are deposited with us for clearing by 12 December 2025, 4:00 pm. Any foreign currency cheques received after this date and time will be returned to you.

For more information on our electronic receivables solutions or alternative payment options, please reach out to your HSBC Relationship Manager or Client Service Manager.

Thank you for your continued support.

Yours sincerely,
HSBC Malaysia

Following the joint media statement by the Association of Banks in Malaysia (“ABM”), Association of Islamic Banking and Financial Institutions Malaysia (“AIBIM”), and Malaysian Investment Banking Association (“MIBA”) on June 25, 2025, HSBC Bank Malaysia Berhad and HSBC Amanah Malaysia Berhad (“HSBC” or “the Bank”) will be implementing an 8% Service Tax (referred to as “SST”) on applicable fees and commission-based financial services.

As per the Royal Malaysian Customs Department’s (RMCD) Service Tax Policy No 1/2025 (Amendment No 2), SST will be rolled out in two phases:

Phase 1 – Effective July 1, 2025: SST is imposed on Treasury Services and Corporate Banking Advisory Services related fees as listed in Appendix A of the Service Tax Policy No 1/2025 (Amendment No 2) (“Policy”).

Phase 2 – Effective October 1, 2025: SST will be imposed on all other financial services charged for fees or commissions not listed in Appendix A of the Policy.

There are exclusions and exemptions to the scope of the SST, which includes among others, fees or commission related to basic banking services (eg. current and savings accounts for both conventional and Islamic banking services etc) which will not be subjected to service tax. Our Tariff and Charges have been updated to reflect the fees and charges that are taxable.

To find out more information on SST you may refer to https://mysst.customs.gov.my/.

To find out more on how SST expansion impact HSBC services fees and charges, as well as a comprehensive list of exclusions, you may refer to the 'Sales and Service Tax Information' section of our Download Center.

If you have further questions, feel free to contact your dedicated Relationship Manager.

We appreciate your understanding and continued support.

Following the recent amendment to Service Tax Policy No. 1/2025 (“STP 1/2025”) – Appendix A, Item (A) 1.2 by the Royal Malaysian Customs Department (RMCD), as published on MySST website on 28 August 2025, HSBC Malaysia Bank Berhad and HSBC Amanah Bank Berhad (“HSBC” or “the Bank”) would like to share the following key updates for your awareness:

Variation in Scope for the imposition of Service Tax

RMCD has updated Item 1(A) 1.2 of Appendix A with header “Corporate Banking Services or similar services”, removing the term ‘Advisory’ and replacing it with the term ‘Services’. Essentially, this means that service tax should apply to all facility-related fees falling within the scope and not limited to only advisory fees as communicated previously.

Definition of “Corporate Banking”

As guided by RMCD, with the removal of the term “Advisory,” the 8% SST imposed on the applicable fees will apply to Corporate Banking customers based on the definition prescribed by the banks.

For HSBC, Corporate Banking customers are defined as legal entities with RM500m turnover based on latest audited accounts or latest 12 months financials which are available to the Bank.

Implementation

Please be advised that this amendment represents a variation (or expansion) to the previous scope of corporate banking advisory services under Phase 1 as implemented effective on 1 July 2025. This revised scope (replacing ‘Advisory’ with ‘Services’, applicable to Corporate Banking customers) comes into effect from 2 September 2025. As clarified with RMCD, there is no need to collect service tax for the period between 1 July 2025 to 1 September 2025.

To find out more information on SST you may refer to https://mysst.customs.gov.my/. If you have further questions, feel free to contact your dedicated Relationship Manager.

We appreciate your understanding and continued support.

Dear Customer,

In line with the Malaysian Inland Revenue Board’s/ Lembaga Hasil Dalam Negeri’s (MIRB/ LHDN) e-Invoicing initiative, HSBC Bank Malaysia Berhad and HSBC Amanah Malaysia Berhad (collectively known as “HSBC”) will be issuing e-Invoices for transactions initiated/conducted from 1st July 2025 onwards.

An e-Invoice is a digital representation of a transaction between HSBC and it’s customers.

HSBC will issue e-Invoices to customers via email for transactional fees/charges charged and deposit interest/income/hibah/profit paid by the Bank to customers. HSBC is required to report the e-Invoices to MIRB/ LHDN. To faciliate the issuance of e-Invoices from HSBC to its corporate customers, the corporate customers are required to provide HSBC with the following information:

• Customer’s Tax Identification Number (TIN) - mandatory for companies registered with MIRB/LHDN); and
• SST (if available)

Customers are advised to take note of the following:

• The e-Invoices will only be sent to customers via the email address that customers have maintained with HSBC.
• Please reach out to your Relationship Manager (“RM”) to confirm whether your TIN, SST (if appllicable) and email address with HSBC, are in order. Your RM can advise you on the methods of providing these information to HSBC.
• If any of these information are incomplete / inaccurate, customers will not receive e-Invoices from HSBC.
• For more information on e-Invoicing, please refer to https://www.hsbc.com.my/content/dam/hsbc/my/docs/help/important-information/hsbc-malaysia-faq-on-e-invoice.pdf

HSBC Entity Tax Information

Should you have any questions, please contact your Relationship Manager or reach us through our Contact Centre hotlines as below.

Issued by: HSBC Bank Malaysia Berhad & HSBC Amanah Malaysia Berhad

The Malaysian government has expanded the scope of service tax for financial services as proposed in the 2025 Malaysian Budget. We would like to inform you that with this implementation, there will be some changes in the way we are charging our service tax.

Key Changes:

• Effective Date: The expanded scope of service tax will be implemented in phases starting July 1, 2025.
• Tax Rate: The rate of service tax will be 8%. The existing service tax of RM25 per corporate credit card will be maintained.
• Services Affected: Under the initial phase, any corporate banking advisory related fees, eg. arrangement fees for advisory services provided is expected to be imposed with 8% SST. This applies to both Conventional and Amanah services.

This change is part of a broader effort to align with new tax policies under the 2025 Budget. As a result, certain banking services provided by HSBC will be subject to this updated service tax framework and may be revised periodically.

To find out more information, refer to https://mysst.customs.gov.my/.

If you have further questions, feel free to contact your dedicated Relationship Manager.

We appreciate your understanding and continued support.

_{28^th FEBRUARY 2025}

_{Dear Valued Customers,}

_{Effective 15^th APRIL 2025 , the Specific Terms and Conditions for Term Deposit Account and Term Deposit-i will be revised as follows with regards to new placement/renewal of Term Deposit Account and Term Deposit-i: -}

_{In view of the above, effective 15th APRIL 2025, no interest/profit will be payable for withdrawals of new/renewed term deposits/term deposit-i made before maturity date.}

24 December 2024

Dear Valued Customers,

Kindly be informed that effective 01 January 2025, the stamp duty for cheque book issuance and foreign currency cheque for collection is revised as follows. This revision is in line with the latest Finance Bill passed on 04 December 2024.

The revised stamp duty will be updated in our Tariff and Charges available here

Frequently Asked Questions (FAQs) on Cheque Book Issuance and Foreign Currency Cheque for Collection Stamp Duty

Thank you.

Monthly Submission of Statement Inter-company Account by Resident Companies

Dear Customers,
Bank Negara Malaysia (BNM) is requesting all resident companies with:

1. annual gross export value of RM50 million and above in goods or services (based on the latest calendar year); and
2. netting arrangement with non-resident counterpart,

to submit monthly reports on their Inter-company Account transactions (Statement IA) to Jabatan Pengurusan Data dan Statistik, Bank Negara Malaysia.

Resident company that fulfills both criteria (i) and (ii) above is required to contact the Cash BOP Reporting team via e-mail at cashbop@bnm.gov.my to initiate the submission of Statement IA through BNM’s External Sector Statistics Portal.

The Cash BOP Reporting team can also be contacted via the same e-mail address for any further information or clarification on the matter.

Thank you.

Pengemukaan Penyata Bulanan Akaun Antara Syarikat oleh Syarikat Pemastautin

Pelanggan yang dihormati, Bank Negara Malaysia (BNM) meminta kesemua syarikat pemastautin dengan:

1. nilai eksport kasar barangan atau perkhidmatan tahunan sebanyak RM50 juta dan ke atas (berdasarkan tahun kalendar terkini); dan
2. pengaturan jaringan dengan rakan niaga bukan pemastautin,

untuk mengemukakan laporan bulanan tentang urus niaga Akaun Antara Syarikat mereka (Penyata IA) kepada Jabatan Pengurusan Data dan Statistik, Bank Negara Malaysia.

Syarikat pemastautin yang memenuhi kriteria (i) dan (ii) di atas dikehendaki menghubungi pasukan Pelaporan Imbangan Bayaran Tunai (Cash BOP) melalui e-mel di cashbop@bnm.gov.my untuk memulakan pengemukaan Penyata IA itu melalui Portal Statistik Sektor Luar BNM.

Pasukan Pelaporan Cash BOP itu juga boleh dihubungi melalui alamat e-mel yang sama untuk maklumat atau penjelasan lanjut mengenai perkara ini.

Sekian, Terima Kasih.

31 January 2024

Dear Valued Customers,

Please be informed that the Overseas HSBC Group’s ATM (GATS) service will cease to support Debit and Credit cards issued in Malaysia starting from 1 March 2024 to further improve our Automated Teller Machine (ATM) security controls.

After which, all ATM transactions performed by HSBC Malaysia / HSBC Amanah clients at HSBC or Non-HSBC ATMs outside Malaysia will be processed by VISA or MasterCard network.

The chargeable fees for cash withdrawals at VISA / Mastercard (non-MEPS) ATM network are available in our tariff and charges, which can be viewed at both our HSBC Malaysia and HSBC Amanah public website respectively.

Note: Every overseas withdrawal transaction is subject to the fee imposed by the Bank, ATM operator and Network service provider.

Please remember to activate your Business ATM Card overseas withdrawal service function at your nearest HSBC/HSBC Amanah branch in advance to ensure that you can use the overseas ATM cash withdrawal services.

Thank You.

English version

Date: 11 December 2023

Dear Customers,

Please be informed that the Notice to Customer relating to the Personal Data Protection Act 2010 (“Privacy Notice”) has been revised in accordance with the revised Policy Document on Management of Customer Information and Permitted Disclosures by Bank Negara Malaysia which comes into effect on 1 January 2024.

In summary, we have improved the clarity of terms in our Privacy Notice including:

1. explanation on purpose of the Privacy Notice and how it affects you;
2. explanation on who this Privacy Notice applies to;
3. addition of the website URL for Banking Terms and Conditions for our corporate customers;
4. to provide a shorter processing period when you request to be removed from our marketing mailing list, which has been updated from 30 days to 7 days; and
5. Online Banking has been removed as a channel to request for access to your personal data with us as the system is no longer supported. However, your right to request access remains via the other remaining channels mentioned in the Privacy Notice.

Please be assured that the purpose and scope of our data collection and processing has not changed. As always, the Bank views your personal data and privacy seriously.

The revised Privacy Notice (version December 2023) will come into effect on 1 January 2024 is available at https://www.hsbc.com.my/privacy-and-security/

Jointly issued by:
HSBC Bank Malaysia Berhad (198401015221 (127776-V))
HSBC Amanah Malaysia Berhad (200801006421 (807705-X))

Bahasa Malaysia version

Tarikh: 11 December 2023

Pelanggan yang dihormati,

Harap maklum bahawa Notis kepada Pelanggan berkaitan Akta Perlindungan Data Peribadi 2010 (“Notis Privasi”) telah dipinda mengikut pindaan Dokumen Polisi mengenai Pengurusan Maklumat Pelanggan dan Pendedahan yang Dibenarkan oleh Bank Negara Malaysia yang akan berkuatkuasa pada 1 Januari 2024.

Kami telah merperjelaskan Notis Privasi kami seperti berikut:

1. menerangkan tujuan Notis Privasi ini dan bagaimana ianya terkesan kepada anda;
2. penjelasan mengenai siapa Notis Privasi ini terpakai;
3. meletakkan URL tapak web untuk Terma-terma dan Syarat-syarat Perbankan untuk pelangan korporat kami;
4. mengurangkan tempoh pemprosesan daripada 30 hari ke 7 hari apabila anda meminta untuk dikeluarkan daripada senarai mel pemasaran langsung kami; dan
5. Perbankan Internet kini tidak lagi beroperasi sebagai saluran untuk meminta akses kepada data peribadi anda yang dipegang oleh kami. Walau bagaimanapun, saluran-saluran lain yang tertera di dalam Notis Privasi kami masih dibolehpakai untuk meminta akses kepada data anda.

Sila yakin bahawa tujuan dan skop pengumpulan dan pemprosesan data kami tidak berubah. Seperti biasa, Bank memandang serius data peribadi dan privasi anda.

Notis Privasi yang dipinda (versi Disember 2023) akan berkuat kuasa pada 1 Januari 2024 boleh didapati di https://www.hsbc.com.my/privacy-and-security/

Dikeluarkan bersama oleh:
HSBC Bank Malaysia Berhad (198401015221 (127776-V))
HSBC Amanah Malaysia Berhad (200801006421 (807705-X))

Information Guide on E-Payment Services & Fees (PDF, 307KB)

Discontinuation of Foreign Currency Demand Draft Issuance and Cheque Encashment Over the Counter by Non-Signatories effective 1st November 2017. Click here to learn more.

We would like to inform that the BTB Services have been revised. Click here to read the full notice.

Please be informed that the Business Deposit Card will be inoperative with effect from 14 November 2016.

To ensure none of your transactions are affected, you will still be able to access our express cash deposit and cheque deposit machines ("Express Banking Services") available at all our branches, by keying in the company’s account number to proceed with the cash deposit and cheque scan transactions, respectively.

For more information you may contact our express banking customer service centre at 1300-88-1128 (for local customers) or +603-83215511 (for overseas customers).

Please be informed that with effect from 1st June 2016, HSBC Bank Malaysia Berhad will no longer accept USD cheque deposits. Click here to read full notice.

After ongoing review and assessments, with effect from 01 January 2016, the Bank will discontinue accepting the fax instructions, free format hand written instructions, hand written Smartform, and e-mail instructions modes of manual payments. Click here to read full notice.

Please be informed that HSBC Amanah Malaysia Berhad ("the Bank") will grant a rebate to commercial banking customers for the unearned profit portion for all sale-based financing facilities, in accordance with Bank Negara Malaysia's "Guidelines on Ibra' (Rebate) for Sale-Based Financing". Click here to read full notice.

Introducing the faster and more convenient way to perform local and overseas remittances. Click here to find out more.