Thank you for your continued patronage of HSBC Bank and HSBC Amanah. We wish to inform you that we will be closing 13 branches as listed below on 31 December 2021.
From 1 January 2022 (“Effective Date”), please be informed that the location of your home branch, if listed in the list of ‘Current Branch (To Be Closed)’, will change to the corresponding ‘New Home Branch’ stated in the table below.
|Current Branch (To be Closed)||New Home Branch|
|HSBC Bintulu||HSBC Sibu|
|HSBC Labuan||HSBC Kota Kinabalu|
|HSBC Alor Setar||HSBC Sungai Petani|
|HSBC Cameron Highlands||HSBC Ipoh|
|HSBC Kuala Terengganu||HSBC Kota Bharu|
|HSBC Teluk Intan||HSBC Ipoh|
|HSBC Batu Pahat||HSBC Muar|
|HSBC Bentong||HSBC Mentakab|
|HSBC Raub||HSBC Mentakab|
|HSBC Amanah Inanam||HSBC Kota Kinabalu|
|HSBC Amanah Senawang||HSBC Amanah Bangi|
|HSBC Amanah Sungai Buloh||HSBC Amanah Kota Damansara|
|HSBC Amanah Gombak||HSBC Amanah Bandar Utama|
Please be assured that there will be no changes to any of your account(s) with us and your account number(s) along with other related facilities will remain unchanged. In addition, you may also conduct your banking transactions seamlessly via any of the following channels:
a) Visit any of our 54 branches nationwide, using our Branch Finder that enables you to locate the nearest branch or ATM. You may use the following links https://www.business.hsbc.com.my/en-gb/branch-locator or https://www.business.hsbcamanah.com.my/en-gb/branch-locator.
b) Use our Digital Banking platforms such as HSBCnet and HSBCnet Mobile, at your convenience, for your day-to-day banking needs, with 24x7 access to services like Account Overviews, Fund Transfers, Bill Payments and more.
c) Telephone Banking – Please visit https://www.business.hsbc.com.my/en-gb/contact-us for our contact numbers.
We attach a list of frequently asked questions (FAQs) to address any concerns you may have. You may reach out to your Relationship Manager or our teams at https://www.business.hsbc.com.my/en-gb/contact-us if you have any further queries or need additional assistance.
Frequently Asked Questions (FAQs)
- Why is my home branch ceasing operations? Or Why is this branch being closed?
We regularly review our products and services, including our branch coverage. Our branch network remains a crucial part of our strategy, but fewer people are using our branches and more people are choosing to bank online, over the telephone or with their mobile phone.
- Is HSBC scaling back its Malaysian operations? Or Is HSBC exiting Malaysia?
Not at all. Malaysia is a priority market for HSBC and we have been and will continue to invest in our people, infrastructure and technology. As such HSBC remains highly committed to Malaysia and to retaining our position as a leading international financial institution in the country. We have a long history of over 130 years in the country and plan to continue serving our customers and investing in our people, network and businesses. We assure you that the changes we’re making will ensure we have a more viable operation for the long term.
- How does this impact me as a customer? Do I have to go to the New Home Branch?
Your account number and any other holdings with us will stay the same, so you don’t need to do anything differently. You can continue to use any of our branches as well as our Online Banking, Mobile Banking App and telephone channels.
- Will I be able to obtain Shariah compliant products / services from the New Home Branch?
Yes, please be assured that all our representatives at the New Home Branch are trained to address your queries pertaining to Shariah compliant product / services. The same applies to all of our branch representatives nationwide.
- Will my account numbers change?
No, all your account numbers with the bank remain the same.
- Do I have to change my banking facilities – Business ATM / Amanah Business ATM Card, Corporate Card and HSBCnet?
No, these services related to these Banking facilities will continue as they are currently, since these services are not dependent on your Home Branch.
- I have an on-going transaction with my Current Branch, what will become of this?
We endeavor to make this transition as seamless as possible for our customers. As of the Effective Date, if you have any outstanding matters, our current branch management team will ensure that these matters are duly handed-over to our representatives at your New Home Branch, for them to follow up. If you have any further questions with regards to this matter, you may contact your Relationship Manager or the either branches via the contact numbers stated above in the letter.
- I am concerned/ I need more details, who can I speak to further regarding this matter?
If you need further assistance or clarification, please contact your Relationship Manager or our HSBC Customer Services Team at 1300 88 1388 or +603 8321 5400 (International). You may also visit our website at www.business.hsbc.com.my for any further updates to this initiative.
- Can I have my account moved to another branch?
You can use any of our branches without moving your account.
- I use my Current Branch frequently, traveling to the New Home Branch will be difficult.
There are alternative ways of banking with us that could reduce the need to visit a branch so often, as majority of our branch services are also now available online or on our HSBCnet Mobile Banking App. If you need more information, you can contact your Relationship Manager who will be happy to discuss the options available to you.
- I would like to close my accounts with HSBC. Who should I speak to?
We apologise for any inconvenience caused and would like to assure you that you may continue to bank with us at any of our other branches. If you need more information, you can contact your Relationship Manager or reach out to us at the branches or at 1300 88 1388 or +603 8321 5400 (International) and we will be happy to discuss the options available to you.