Interbank GIRO (IBG) on business days (Monday-Friday)
| Payment initiated by customers | *Funds received by beneficiaries | *Refund for unsuccessful transcations |
|---|---|---|
| Before 8.00am | Same business day by 2.00pm | Same business day by 8.20pm |
| 8.01am - 11.00am | Same business day by 5.00pm | Same business day by 11.00pm |
| 11.01am - 2.00pm | Same business day by 8.20pm | Next business day by 11.00am |
| 2.01pm - 5.00pm | Same business day by 11.00pm | Next business day by 11.00am |
| After 5.00pm | Next business day by 2.00pm | Next business day by 8.20pm |
Interbank GIRO (IBG) on non-business days (Saturday, Sunday, Federal Territory and national public holidays)
| Payment initiated by customers | *Funds received by beneficiaries | *Refund for unsuccessful transcations |
|---|---|---|
| Anytime on non-business days | Next business day by 2.00pm | Next business day by 8.20pm |
*Under normal circumstances
DuitNow transfers
| Payment initiated by customers | *Funds received by beneficiaries |
|---|---|
| Business days (Monday-Friday) | Immediate |
| Non-business days (Saturday, Sunday, Federal Territory and national public holidays) | Immediate |
Outward Telegraphic Transfer
| Transaction | Cut-off time | Indicative timeframe for funds to reach beneficiary |
|---|---|---|
| Outward Telegraphic Transfer | Via e-channel (HSBCnet and HSBC Malaysia online banking): 3.30pm Over-the-counter: 2.30pm |
If transfer is to a beneficiary bank that is part of the HSBC Group 2 banking days (transaction date + 1 banking day) from the date of application. If transfer is to a beneficiary bank that is not part of the HSBC Group 3 to 6 banking days from the date of application, depending on the following:
|
Other services
| Services | Monday-Friday |
|---|---|
| Cashier's order/demand draft | 4.00pm |
| Previous statement request | 3.30pm |
| Cheque book request | 3.30pm |
Please note that any instruction/request submitted before the cut-off times as stated above will be processed on the same day. Any instruction/request received after the respective cut-off times will be processed on the same day or by the next banking day, at the latest.