Cut-off times

Details of HSBCnet cut-off time

Interbank GIRO (IBG) on business days (Monday-Friday)

Payment initiated by customers *Funds received by beneficiaries *Refund for unsuccessful transcations
Before 8.00am Same business day by 2.00pm Same business day by 8.20pm
8.01am - 11.00am Same business day by 5.00pm Same business day by 11.00pm
11.01am - 2.00pm Same business day by 8.20pm Next business day by 11.00am
2.01pm - 5.00pm Same business day by 11.00pm Next business day by 11.00am
After 5.00pm Next business day by 2.00pm Next business day by 8.20pm

Interbank GIRO (IBG) on non-business days (Saturday, Sunday, Federal Territory and national public holidays)

Payment initiated by customers *Funds received by beneficiaries *Refund for unsuccessful transcations
Anytime on non-business days Next business day by 2.00pm Next business day by 8.20pm

*Under normal circumstances

DuitNow transfers

Payment initiated by customers *Funds received by beneficiaries
Business days (Monday-Friday) Immediate
Non-business days (Saturday, Sunday, Federal Territory and national public holidays) Immediate

Outward Telegraphic Transfer

Transaction Cut-off time Indicative timeframe for funds to reach beneficiary
Outward Telegraphic Transfer Via e-channel (HSBCnet and HSBC Malaysia online banking): 3.30pm

Over-the-counter: 2.30pm
If transfer is to a beneficiary bank that is part of the HSBC Group

2 banking days (transaction date + 1 banking day) from the date of application.

If transfer is to a beneficiary bank that is not part of the HSBC Group

3 to 6 banking days from the date of application, depending on the following:
  • Location of the beneficiary bank (i.e. whether the beneficiary bank is located in a remote area); and
  • Whether it may involve multiple correspondent banks
The actual time taken for a beneficiary to receive the money will depend on, among other factors, the respective correspondence bank or beneficiary bank and the daily cut-off times as prescribed by HSBC/HSBC Amanah Bank Malaysia Berhad (the Bank) from time to time.

Other services

Services Monday-Friday
Cashier's order/demand draft 4.00pm
Previous statement request 3.30pm
Cheque book request 3.30pm

Please note that any instruction/request submitted before the cut-off times as stated above will be processed on the same day. Any instruction/request received after the respective cut-off times will be processed on the same day or by the next banking day, at the latest.

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Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.