Audit confirmations

Important Update: Effective 11 January 2022, HSBC Malaysia will only accept audit confirmation requests submitted online through

To assist audit firms with efficient and secure audit confirmation processing, HSBC Malaysia is now live on, one of the world’s leading online audit confirmation solutions to assist auditors manage the audit confirmation process. Benefits include:

  1. Faster management of audit confirmation process.
  2. Validation of all parties, and secure communications, helping to reduce the risk of fraud.
  3. A simple digital authorization process for your clients.
  4. Compliance with international and local auditing standards.

Effective 8 March 2021, bank standard tariff charges are waived for all confirmation requests made via

Note: A fee will be charged by to the auditors for every request.

Submission process

Online via

New user registration for Auditors1: Registration is free and takes only a few minutes. Go to, and click the “Get Started” button on the home page. Once registered, requesting for confirmation is 3-step easy process:

  • Create Client Profile
  • Add account and request for client authorization
  • Select “As of Date” and initiate confirmation request

1 HSBC customers that are clients of the requesting auditor do not need to register with Instead, upon auditor's submission of request, an email will be sent to the client, with a link to to authorise the request.

Useful links:

Contact details

For more details, contact Confirmation Support at


Live Chat: