COVID-19: Customer Relief and Guidance

HSBC stands with our customers

Dear Valued HSBC Customer,

We empathise with individuals and businesses who are going through economic hardship due to the Covid-19 pandemic. HSBC has supported our customers through many ups and downs, and our commitment remains unchanged. HSBC Malaysia fully supports BNM’s measures relating to the automatic deferment of the financial obligations of individuals and small and medium enterprises (SMEs) for 6 months from 1 April 2020 to 30 September 2020. In fact, we went above and beyond the requirements by not compounding the interest for any amounts deferred during the deferment period.

As we approach the end of the deferment period on 30 September 2020, we appreciate that you may have questions with respect to your financial obligations post that date.

With that in mind, we have updated our FAQs as follows:

  • For Individual or Fusion Retail Business Banking customers, please click here.
  • For SME Commercial Banking customers, please click here.

We are also sending individual emails/letters shortly to all customers to explain how this impacts you personally.

While we consider that it is in the best interest of customers to resume servicing your financial obligations in line with our FAQs, we do also understand that some of you may not be in a position to get back on track with your financial obligations so soon. Should you need additional support, please refer to below:

  • If you are an Individual or Fusion Retail Business Banking customer, please click here.
  • If you are an SME Commercial Banking customer, please contact your dedicated relationship manager.

If you expect to be able to service your obligations in line with our FAQs/ individual communications, you don’t need to do anything at this stage.

Thank you for choosing HSBC as your banking partner. We look forward to continuing to work together as Malaysia’s economy recovers.

 

Thank you and stay safe!

Yours sincerely,
Stuart Milne,
Chief Executive Officer, Malaysia

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