COVID-19: Customer Relief and Guidance

HSBC stands with our customers

We at HSBC are committed to both serving our customers and protecting the health and well-being of our employees, customers and communities. We also consider that we all have a role to play in ensuring full compliance with the Government’s Movement Control Order (MCO). Therefore, until the expiry of the MCO on 14 April 2020, only the following HSBC branches will be operational from 9.30am to 3pm (Monday to Friday).

Branch Information

Branch Address General Line
HSBC Bukit Bintang No. 33 Jalan Sultan Ismail, 50250 Kuala Lumpur 03 - 8894 1700
HSBC Damansara Uptown Lot. 55.56 &59, Jalan SS2/37, Damansara Utama, 47400 Petaling Jaya 03 - 2182 9000
HSBC Mon’t Kiara Plaza Mon’t Kiara No 2, Jalan Kiara, Mont Kiara, Kuala Lumpur, 50480 03 - 2075 7501
HSBC Puchong No 7 Jalan Kenari 5, Bandar Puchong Jaya, Puchong, 47100 03 - 2181 9200
HSBC Subang Jaya Unit 2A & 2A-A, Jalan USJ 10/1B, Subang Jaya, Selangor 03 - 2181 5890
HSBC Amanah Bukit Tinggi Klang No.2-00-1 Lorong Batu Nilam 4A, Bandar Bukit Tinggi, Klang 03 - 2182 5693
HSBC Amanah Shah Alam Plaza Shah Alam, No,2 Jalan Tengku Ampuan Zabedah E9/E, Seksyen 9, Shah Alam 03 - 2181 5218
HSBC Amanah Taman Connaught Cheras No.92 & 94, Jalan Cerdas, Taman Connaught Cheras, Cheras, Kuala Lumpur 03 - 8894 1895
HSBC Downing Street, Penang No 1 Lebuh Downing, Georgetown, Penang 04 - 2595 500
HSBC Amanah Juru , Penang No 1812 Jalan Perusahaan Autocity, North-South Highway, Juru Interchange, Prai, Prai 04 - 2595 333
HSBC Ipoh, Perak No 138 Jalan Sultan Yussuf, Ipoh, Perak 05 - 2083 800
HSBC Kuantan No 1 Jalan Mahkota, Kuantan 09 - 5057 200
HSBC Melaka No 777 Jalan Hang Tuah, Melaka 06 - 2896 200
HSBC Taman Molek, Johor No 44 & 46 Jln Molek 1/10, Taman Molek, Johor Bahru 07 - 3573 791
HSBC Amanah Nusa Bestari, Johor Taman Nusa Bestari, Skudai, Skudai, Johor Bahru 07 - 2337 488


However, all our branches Self-Service Terminals (SST) including ATMs and CDMs will remain open from 7am to 10pm daily (except for where local guidelines differ and, HSBC Amanah Sri Petaling, HSBC Amanah Sungai Buloh & HSBC Bayan Baru, of which all services including SST have been suspended).

Meanwhile, to support efforts to curb infections, all servicing is strictly by appointment only, customers are required to call ahead. We also encourage customers to wear a face mask when visiting our branches and to utilize the hand sanitizers made available.

We strongly encourage all customers to use our HSBC Online Banking, Mobile Banking application or Call Centre for services that are available on those channels.

If you require more information or need assistance, you can contact your Relationship Manager

COVID-19: Five ways your business can respond

The spread of the novel coronavirus (COVID-19) impacts many businesses. In a fast-changing situation, it’s important to have a plan in place. Here are our five suggestions, providing a guide for your firm.

  1. Look after employees and their families
    • In an effort to halt contagion, employees in affected countries have been unable to work from their regular workplace.
    • Ensure you can contact your staff and share information at short notice. Have a business continuity plan which enables remote working.
    • Consider technology to enable this, such as video conferencing, through company or personal computers.
    • If necessary, split teams across multiple sites or rotate office-based staff with those working remotely.
    • Follow World Health Organisation, governmental and public health official updates - and keep employees updated.
  2. Review your supply chain
    • You can unearth hidden dependencies through reviewing your supply chain from end to end, identifying your suppliers’ supply source down to component level and understanding who your customers sell onto.
    • Undertake a risk assessment of contractual commitments and potential use of clauses relating to unforeseeable circumstances, by you or by your buyers and suppliers.
    • Identify and connect with alternative supply options, right down to the component level.
  3. Logistics and distribution
    • Enforced office or factory closures and disruption to transport services – including roads, ports and loading facilities – could impact on goods being delivered and documents being processed on time.
    • Map your dependencies, ensure you have visibility and a plan for disruptions – for example, using air freight in the event shipping is restricted.
    • Anticipate disruption to service providers – from legal services to customs checks.
    • Consider implications right across your operations - from sourcing to production to distribution.
  4. Build resilience
    • Replicate this exercise to plan for other potential disruptions – such as natural disasters, political instability or cyber-attack.
    • Develop response protocols and internal chains of command for each scenario.
    • Contingency planning for different scenarios will stand any business in good stead.
  5. Manage financial risks
    • Prepare for changes in market conditions including demand, price, and foreign exchange volatility.
    • Stress test your working capital, as flows of goods and services are interrupted and consider any support you may offer your suppliers.
    • Where necessary, build your inventory selectively and consider insurance requirements if interruptions occur.
    • Speak to your bank about immediate support and building resilience against potential disruption.

How we can help further:

We’re here to support our clients. Speak to your Relationship Manager as you develop a plan for your business.

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